Data retention policy
Data collected by Adobe Analytics is retained for a specific period of time. The time that Adobe keeps this data varies from contract to contract, and is outlined in an organization’s data retention policy. This policy applies to the data itself, which means that it affects all Analytics reporting capabilities (Analysis Workspace, reporting API, etc).
The default data retention policy for Adobe Analytics is 25 months. Your organization’s retention policy can be different, depending on contract.
Data retained is based on the current date and the date/time of historical data. The date/time recorded on hits can be different than the date/time the hit(s) were received by Adobe.
Adjust the default data retention period
If you would like to reduce or extend the default data retention period, contact your Adobe Account Team.
- There is no charge for reducing the default data retention period.
- Extending data retention beyond the default retention period of 25 months requires the purchase of extensions, which are available in increments of one year each. Up to eight extensions can be purchased, for a total of 10 years 1 month (2 years 1 month for default retention, plus 8 years purchased).
Data retention and Data Privacy
Adobe, in its role as your data processor, must take appropriate measures to assist its customers in fulfilling access, deletion, and other requests from individuals. Applying appropriate, secure, and timely deletion policies is an important part of complying with this obligation. GDPR applies to all customers that market to or process information of EU citizens. CCPA applies to all customers that market to or process information of California citizens. Therefore, Data Privacy is a worldwide regulatory change.
Data deletion
Once data exceeds your data retention policy, Adobe retains the right to delete it with no option for recovery. You must ensure that all data that you want to retain is within your organization’s data retention policy.
View/manage current data retention policy
The Data Governance dialog in Admin Tools provides an overview of which report suites have been configured for data governance. It also indicates whether they have been mapped to an Experience Cloud organization, and whether a data retention policy is in place for this report suite. More info