About inbound channels about-inbound-channels

Last update: Mon Jul 31 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Offers can be presented on various offer spaces using an inbound or outbound channel. This chapter details some specific features for inbound channels.

You can also watch this video that details how to deliver an offer on an inbound channel.

In order for an offer to be selected by the offer engine, it has to be approved and be available in a live environment For more on this, refer to Approving and activating an offer.

When a contact is inbound, there are two possible outcomes: the user who is browsing pagescan be identified by the website or not. The offer engine presents different offers depending on whether or not the user is identified.

Before being able to present offers on an inbound channel, you must configure the offer engine call where you would like the offers to be presented. In most cases for an inbound interaction, this is the Web page.

NOTE

For inbound interactions, you must specifically configure the offer engine to present and update one or several offers.

You also have to enable unitary mode on your offer spaces. For more on this, refer to the Creating offer spaces section.

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