Create a company account

Company accounts can be set up from the storefront by the customer, or from the Admin. All requests to create a company account must be approved by the store administrator before the account becomes active.

The person who sets up a company account from the storefront is assigned a role as the company administrator. After the request to create a company account is approved, the company administrator can set an account password and log in to the account.

Method 1: Customer creates the account from the storefront

IMPORTANT
To support this method (allowing customers to register their company from the storefront), make sure that the B2B Features are configured so that Allow Company Registration from the Storefront is set to Yes.
  1. In the upper-right corner of the storefront header, the customer clicks Create an Account and chooses Create New Company Account.

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    Create New Company Account
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    NOTE
    If a visitor is logged in to a registered user account, they can create a company account by navigating to Customer Profile > Company Structure > Create a Company Account. Upon creation of the company account, the customer’s account is assigned as the primary contact. Otherwise, the system creates a customer, who receives an email to set a password.
  2. In the Company Information section, the customer does the following:

    • Completes the required fields:

      • Company Name
      • Company Email
    • Completes the remaining fields, as applicable:

      • Company Legal Name
      • VAT/TAX ID
      • Reseller ID
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    Company Information
  3. Completes the required fields in the Legal Address section.

    • Street Address
    • City
    • Country
    • State/Province
    • ZIP/Postal Code
    • Phone Number
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    Legal Address
  4. In the Company Administrator section, does the following:

    • Enters the Email address for the company administrator.

      The email address for the company administrator can be the same as the company email address or a different email address. If a different email address is entered, a company user account is created, in addition to the company administrator account.

    • Enters the First Name and Last Name of the company administrator.

    • Optionally completes the following fields:

      • Job Title
      • Gender

    Company Administrator

  5. Completes the validation if reCAPTCHA is enabled for this storefront function.

  6. When the information is complete, select Submit.

    When the request to create a company account is approved by the merchant, email notification is sent to the company administrator.

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    Example Welcome Email

    When the password is set, the company administrator can sign in to the account.

Method 2: Merchant creates the account from the Admin

The process of creating a company from the Admin is essentially the same as from the storefront, but with additional fields.

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Add a new company from the Admin
  1. On the Admin sidebar, go to Customers > Companies.

  2. Click Add New Company and do the following:

    • Complete these required fields:

      • Company Name
      • Company Email
    • If you are not ready for the account to go live, set Status to Pending Approval. (Set to Active by default.)

    • If applicable, choose the Admin account of the Sales Representative who is to manage the account.

  3. In the Account Information section, do the following:

    • Complete the following fields as applicable:

      • Company Legal Name
      • VAT/TAX ID
      • Reseller ID
    • For Comment, enter any additional information about the customer that might be needed.

      The comments are visible only from the Admin.

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    Account Information
  4. On initial company creation, the Company Hierarchy grid is empty when you expand it. After you save the company, you can include it in a company hierarchy. See Company Management.

  5. In the Legal Address section, complete these required fields:

    • Street Address
    • City Country
    • ZIP/Postal Code
    • Phone Number
  6. In the Company Admin section, do the following:

    • Complete these required fields:

      • Email
      • First Name
      • Last Name
    • Complete the following optional parts of the name, which might be applicable to some customer names more than others and can be used at your discretion:

      • Prefix
      • Middle Name/Initial
      • Suffix
    • If the information is available, complete the remaining fields to describe the company administrator:

      • Website
      • Job Title
      • Gender
      • Send Welcome Email From
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    Company Admin
  7. In the Company Credit section, which displays a summary of the customer’s credit activity, complete as many of the fields in the lower part of the section as applicable:

    • Credit Currency
    • Credit Limit
    • Allow to Exceed Credit Limit
    • Reason for Change
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    Company Credit
  8. In the Advanced Settings section, do the following:

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    NOTE
    The customer group assignment determines which shared catalog is available to the company and its employees. By default, the company is assigned to the customer group that is set as the default in the configuration.
    • You can change the Customer Group assignment for the company and its employees to a group that has access to a different shared catalog or to a standard customer group. You are prompted to confirm before the group is changed.

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      Changing the customer group
    • If you want to allow company employees to generate quotes from their account, set Allow Quotes to Yes.

    • If you want to allow company employees to create and use purchase orders from their account, set Enable Purchase Orders to Yes.

    • To change the Applicable Payment Methods that are available to the company, clear the Use config settings checkbox and choose one of the following:

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      Option Description
      B2B Payment Methods (Default) Enables all payment methods set as default for B2B orders.
      All Enabled Payment Methods Makes all enabled payment methods available for customer accounts associated with the company account.
      Selected Payment Methods Allows you to select the payment methods that are available for customer accounts associated with the company account. To select multiple payment methods, hold down the Ctrl key (PC) or the Command key (Mac) and select each option.
    • To change the Applicable Shipping Methods that are available to the company, clear the Use config settings checkbox and choose one of the following:

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      Option Description
      B2B Shipping Methods (Default) Enables all shipping methods set as default for B2B orders.
      All Enabled Shipping Methods Makes all enabled shipping methods available for customer accounts associated with the company account.
      Selected Shipping Methods Allows you to select the shipping methods that are available for customer accounts that are associated with the company account. To select multiple shipping methods, hold down the Ctrl key (PC) or the Command key (Mac) and select each option.
  9. When complete, select Save.

    When the request to create a company account is approved by the merchant, an email notification is sent to the email address of the company administrator.

    When the password is set, the company administrator can sign in to the account.

Button bar

Button
Description
Back
Returns to the Companies page without saving changes.
Reset
Restores the original values to any fields with unsaved changes.
Save
Saves changes to the company, and keeps the profile open.
Save & Close
Saves changes to the company and closes the profile.

Field descriptions

Field
Description
Company Name
The company name is entered when the company account is first created, and can be a shortened version of the full legal name.
Status
(Admin Only) Indicates the current state of the company account. Options:
Active - The company account is approved by the store administrator. The company administrator and associated members can log in the account from the storefront and make purchases.
Pending Approval - A request to open a company account has been submitted, but is not yet approved by the store administrator.
Rejected - A request to open a company account was submitted, but not approved by the store administrator. The initial login credentials that were used to submit the request are blocked.
Blocked - Company members can log in and access the catalog, but cannot make purchases. The store administrator might block a company account that is not in good standing. The block on the account can be removed by the store administrator at any time.
Company Email
The email address that is associated with the company account.
Sales Representative
(Admin Only) The Admin user who is the primary contact for the company account.

Account Information

Field
Description
Company Legal Name
The full legal name of the company.
VAT / TAX ID
The value-added tax number that is assigned to the company by some jurisdictions for tax reporting purposes. To configure the customer VAT/TAX ID to appear in the storefront, see Create New Account Options.
Note: The company administrator and other company users do not have their own separate VAT/TAX ID numbers in their customer accounts.
Reseller ID
The resale number that is assigned to the company for tax reporting purposes.
Comment
(Admin Only) These notes about the company account are for reference and visible only from the Admin.

Company Hierarchy

Field
Description
Company ID
The ID number of the company.
Company Name
The full name of the company.
A current company indicator appears in the company line being edited.
Company Email
The email address that is associated with the company account.
Phone Number
The primary phone number of the company.
Country
The country where the company is registered to conduct business.
State/Province
The state or province where the company is registered to conduct business.
City
The city where the company is registered to conduct business.
Group/Shared Catalog
(Admin Only) Indicates the customer group or shared catalog that is assigned to the company.
Company Admin
The full name of the company administrator.
Action
The list of possible actions for that company line.
Field
Description
Street Address
The street address where the company is registered to conduct business.
City
The city where the company is registered to conduct business.
Country
The country where the company is registered to conduct business.
State/Province
The state or province where the company is registered to conduct business.
ZIP/Postal Code
The ZIP or postal code where the company is registered to conduct business.
Phone Number
The primary phone number of the company.

Company Admin

Field
Description
Website
Determines the website that the company administrator belongs to.
Job Title
The title of the company administrator who manages the company account.
Email
The email address of the company administrator can be the same as the company email address. If a different email address is entered, a separate individual account is created for the company administrator, in addition to the company account.
Prefix
If applicable, the prefix that is associated with the name of the company administrator (such as Mr., Ms., Mrs., or Dr.). Depending on the configuration, the input field might be a text field or list.
First Name
The first name of the company administrator.
Middle Name/Initial
The middle name or initial of the company administrator.
Last Name
The last name of the company administrator.
Suffix
If applicable, the suffix that is associated with the name of the company administrator (such as Jr., Sr., or III.). Depending on the configuration, the input field might be a text field or list.
Gender
The gender of the company administrator. Options: Male / Female / Not Specified
Send Welcome Email From
The store view from which the Welcome email is to be sent.

Company Credit

Field
Description
Credit Currency
(Admin Only) The currency that is accepted by the store for purchases on company credit.
Credit Limit
(Admin Only) The credit limit that is extended to the company account.
Allow to Exceed Credit Limit
(Admin Only) Indicates if the company has permission to exceed the credit limit. Options: Yes / No
Reason for Change
(Admin Only) A note that explains why the company is allowed, or disallowed to exceed the credit limit. This field is active only if the permission to exceed the credit limit changes.

Advanced Settings

Field
Description
Customer Group
(Admin Only) Indicates the customer group or shared catalog that is assigned to the company.
Allow Quotes
(Admin Only) Determines if company members can prepare and submit negotiable quotes on behalf of the company.
Enable Purchase Orders
(Admin Only) Determines if company members can submit orders as purchase orders on behalf of the company.
Applicable Payment Methods
(Admin Only) Indicates the payment methods that are available for company purchases. Options: B2B Payment Methods / All Enabled Payment Methods / Selected Payment Methods
Payment Methods
(Admin Only) Becomes active if specific payment methods are activated. To make multiple payment methods available for the company account, hold down the Ctrl key (PC) or the Command key (Mac) and select each option.
Applicable Shipping Methods
(Admin Only) Indicates the shipping methods that are available for company purchases. Options: B2B Shipping Methods / All Enabled Shipping Methods / Selected Shipping Methods
Shipping Methods
(Admin Only) Becomes active if specific shipping methods are activated. To make multiple payment methods available for the company account, hold down the Ctrl key (PC) or the Command key (Mac) and select each option.
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