DocumentationCommerceCustomer Management

Customer session lifetime

Last update: Tue Jul 11 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

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The lifetime of a customer shopping session is determined by several factors, including the length of the server session, the use of a persistent cart, and the lifetime of information that is stored in the browser. Although these are related to the same customer experience, they are separate processes with different expiration events and lifetimes.

Process
Description
Session
Information that is stored on the server, such as the contents of the shopping cart. If the server session expires before the cookie expires, customers might lose the cart contents and reduce security risk.
Session Cookie
Information that is stored in the browser as a number or string of characters. If the session cookie expires before the server session, the customer is logged out. The session cookie is deleted when the customer closes the browser window. By default, the cookie lifetime is set to 3600 seconds, or one hour. If there is no keyboard activity during that time, the current session ends, and customers must log back into their accounts to continue shopping.

If Persistent Cart is enabled, the cart contents are saved for the next time customers sign into their accounts. When using a persistent cart, it is recommended that you set the lifetime of the server session and the session cookie to a long time period.

On the server, the length of the session is controlled by the php.ini file and several variables. Currently, Adobe Commerce does not have an Admin configuration setting that controls the length of the server session.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. If you have multiple stores, set the Store View chooser in the upper-right corner to the store where the configuration applies.

  3. In the left panel under General, choose Web.

  4. Expand the Default Cookie Settings section.

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    Default Cookie Settings

  5. To change the default, clear the Use system value checkbox and enter the new value in seconds.

  6. When complete, click Save Config.

Configure Remember Me functionality

To make login easier, the Remember Me function allows user account holders to avoid entering their credentials every time they enter the storefront. For security reasons, the persistence feature is disabled by default.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Customers and choose Persistent Shopping Cart.

  3. Expand the General Options section.

  4. For Enable Persistence, set to Yes. (Clear the Use system value checkbox to allow changing the default setting.)

  5. For Enable “Remember Me”, set to Yes or No according to your requirements.

  6. When complete, click Save Config.

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