Moderate product reviews
For Commerce product reviews, a submitted product review must be approved before it can be displayed. This ensures that reviews are appropriate for public display your store. A submitted review is in a Pending
status until it is approved or rejected.
View product reviews in the Admin
To view all reviews for a specific product in the Admin, do the following:
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On the Admin sidebar, go to Catalog > Products.
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Find the product that you want to view and click Edit in the Action column.
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On the product page, scroll down and expand the Product Reviews section.
In this grid, you can also change the specific review by clicking the Edit link in the Action column.
Update status for reviews
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On the Admin sidebar, go to Marketing > User Content > Pending Reviews or All Reviews.
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In the list, click a pending review to view the details and edit if necessary.
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Change the Status according to your assessment:
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To approve a pending review, select
Approved
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To reject a review, select
Not Approved
. Unapproved reviews disappear from the list of Pending Reviews page.
note note NOTE Reviews with the Pending
andNot Approved
statuses are not displayed on the storefront. -
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If applicable, set the Visibility of a product review for appearing in different store views.
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If needed, change the values for Detailed Rating, Nickname, and Summary of Review.
To change the store view where a review is available, choose the needed store view in the Visibility column.
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When complete, click Save Review.
Batch update
You can update or delete multiple reviews at the same time:
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On the Admin sidebar, go to Marketing > User Content > All Reviews.
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Select the reviews that you want to update.
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Use the Action selector at the top-left corner to apply an action.
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Click Submit
Delete a product review
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On the Admin sidebar, go to Marketing > User Content > All Reviews.
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Find the product review to be deleted and open it in edit mode.
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In the menu bar, click Delete Review button.
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To confirm the action, click OK.