DocumentationCommerceCommerce on Cloud Infrastructure Guide

Error messages for ECE-Tools

Last update: Wed Jun 28 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

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  • Developer

This error message reference provides information to troubleshoot errors that can occur during the Adobe Commerce on cloud infrastructure build, deploy, and post-deploy processes.

All critical and warning error messages that occur during deployment are written to both the var/log/cloud.log and /var/log/cloud.error.log files. The cloud error log file contains only errors from the latest deployment. An empty file indicates a successful deployment with no errors.

In the cloud.error.log file, each entry is formatted as a JSON string for easier parsing:

{"errorCode":1006,"stage":"build","step":"validate-config","suggestion":"No stores/website/locales found in config.php\n  To speed up the deploy process do the following:\n  1. Using SSH, log in to your Magento Cloud account\n  2. Run \"php ./vendor/bin/ece-tools config:dump\"\n  3. Using SCP, copy the app/etc/config.php file to your local repository\n  4. Add, commit, and push your changes to the app/etc/config.php file","title":"The configured state is not ideal","type":"warning"}

Error messages are categorized by one of the deployment stages: build, deploy, and post-deploy. Each section provides a list of associated errors with the following information for each error:

  • Error code: The Adobe Commerce-assigned identifier for the error message
  • Stage: Indicates whether the error occurred during the build, deploy, or post-deploy stage
  • Step: Indicates the step in the deployment scenario that can return the error. If the Step column is blank, the error is a general error that can be returned by multiple steps, or during pre-processing operations. See Scenario-based deployment for more information about the build, deploy, and post-deploy steps.
  • Suggestion: Provides guidance to troubleshoot and resolve the error
  • Title (Error description): A description that summarizes the cause of the error
  • Type: Indicates whether the error is a critical error or a warning

Critical Errors

Critical errors indicate a problem with the Adobe Commerce on cloud infrastructure project configuration that causes deployment failure, for example incorrect, unsupported, or missing configuration for required settings. Before you can deploy, you must update the configuration to resolve these errors.

Build stage

Error code
Build step
Error description (Title)
Suggested action
2
Cannot write to the ./app/etc/env.php file
Deployment script cannot make required changes to the /app/etc/env.php file. Check your filesystem permissions.
3
Configuration isn’t defined in the schema.yaml file
Configuration is not defined in the ./vendor/magento/ece-tools/config/schema.yaml file. Check that the config variable name is correct, and that it is defined.
4
Failed to parse the .magento.env.yaml file
The ./.magento.env.yaml file format is invalid. Use a YAML parser to check the syntax and fix any errors.
5
Unable to read the .magento.env.yaml file
Unable to read the ./.magento.env.yaml file. Check file permissions.
6
Unable to read the .schema.yaml file
Unable to read the ./vendor/magento/ece-tools/config/magento.env.yaml file. Check file permissions and redeploy (magento-cloud environment:redeploy).
7
refresh-modules
Cannot write to the ./app/etc/config.php file
The deployment script cannot make required changes to the /app/etc/config.php file. Check your filesystem permissions.
8
validate-config
Cannot read the composer.json file
Unable to read the ./composer.json file. Check file permissions.
9
validate-config
Composer.json is missing required autoload section
Required autoload section is missing from the composer.json file. Compare the autoload section to the composer.json file in the Cloud template, and add the missing configuration.
10
validate-config
The file .magento.env.yaml contains an option that is not declared in the schema, or an option configured with an invalid value or stage
The ./.magento.env.yaml file contains invalid configuration. Check the error log for detailed info.
11
refresh-modules
Command failed: /bin/magento module:enable --all
Try to run composer update locally. Then, commit and push the updated composer.lock file. Also check the cloud.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
12
apply-patches
Failed to apply patch
13
set-report-dir-nesting-level
Cannot write to the file /pub/errors/local.xml
14
copy-sample-data
Failed to copy sample data files
15
compile-di
Command failed: /bin/magento setup:di:compile
Check the cloud.log for more information. Add VERBOSE_COMMANDS: '-vvv' into .magento.env.yaml for more detailed command output.
16
dump-autoload
Command failed: composer dump-autoload
The composer dump-autoload command failed. Check the cloud.log for more information.
17
run-baler
The command to run Baler for JavaScript bundling failed
Check the SCD_USE_BALER environment variable to verify that the Baler module is configured and enabled for JS bundling. If you do not need the Baler module, set SCD_USE_BALER: false.
18
compress-static-content
Required utility wasn’t found (timeout, bash)
19
deploy-static-content
Command /bin/magento setup:static-content:deploy failed
Check the cloud.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
20
compress-static-content
Static content compression failed
Check the cloud.log for more information.
21
backup-data: static-content
Failed to copy static content into the init directory
Check the cloud.log for more information.
22
backup-data: writable-dirs
Failed to copy some writable directories into the init directory
Failed to copy writable directories into the ./init folder. Check your filesystem permissions.
23
Unable to create a logger object
24
backup-data: static-content
Failed to clean the ./init/pub/static/ directory
Failed to clean ./init/pub/static folder. Check your filesystem permissions.
25
Cannot find the Composer package
If you installed the Adobe Commerce application version directly from the GitHub repository, verify that the DEPLOYED_MAGENTO_VERSION_FROM_GIT environment variable is configured.
26
validate-config
Remove Magento Braintree module configuration which is no longer supported in Adobe Commerce and Magento Open Source 2.4 and later versions.
Support for the Braintree module is no longer included with Commerce 2.4.0 and later. Remove the CONFIG__STORES__DEFAULT__PAYMENT__BRAINTREE__CHANNEL variable from the variables section of the .magento.app.yaml file. For Braintree payment support, use an official extension from the Commerce Marketplace instead.

Deploy stage

Error code
Deploy step
Error description (Title)
Suggested action
101
pre-deploy: cache
Incorrect cache configuration (missing port or host)
Cache configuration is missing required parameters server or port. Check the cloud.log for more information.
102
Cannot write to the ./app/etc/env.php file
Deployment script cannot make required changes to the /app/etc/env.php file. Check your filesystem permissions.
103
Configuration isn’t defined in the schema.yaml file
Configuration is not defined in the ./vendor/magento/ece-tools/config/schema.yaml file. Check that the config variable name is correct, and that it is defined.
104
Failed to parse the .magento.env.yaml file
Configuration is not defined in the ./vendor/magento/ece-tools/config/schema.yaml file. Check that the config variable name is correct, and that it is defined.
105
Unable to read the .magento.env.yaml file
Unable to read the ./.magento.env.yaml file. Check file permissions.
106
Unable to read the .schema.yaml file
107
pre-deploy: clean-redis-cache
Failed to clean the Redis cache
Failed to clean the Redis cache. Check that the Redis cache configuration is correct and that the Redis service is available. See Setup Redis service.
108
pre-deploy: set-production-mode
Command /bin/magento maintenance:enable failed
Check the cloud.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
109
validate-config
Incorrect database configuration
Check that the DATABASE_CONFIGURATION environment variable is configured correctly.
110
validate-config
Incorrect session configuration
Check that the SESSION_CONFIGURATION environment variable is configured correctly. The configuration must contain at least the save parameter.
111
validate-config
Incorrect search configuration
Check that the SEARCH_CONFIGURATION environment variable is configured correctly. The configuration must contain at least the engine parameter.
112
validate-config
Incorrect resource configuration
Check that the RESOURCE_CONFIGURATION environment variable is configured correctly. The configuration must contain at least connection parameter.
113
validate-config:elasticsuite-integrity
ElasticSuite is installed, but the ElasticSearch service is not available
Check that the SEARCH_CONFIGURATION environment variable is configured correctly, and verify that the Elasticsearch service is available.
114
validate-config:elasticsuite-integrity
ElasticSuite is installed, but another search engine is used
ElasticSuite is installed, but another search engine is configured. Update the SEARCH_CONFIGURATION environment variable to enable Elasticsearch, and verify the Elasticsearch service configuration in the services.yaml file.
115
Database query execution failed
116
install-update: setup
Command /bin/magento setup:install failed
Check the cloud.log and install_upgrade.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
117
install-update: config-import
Command app:config:import failed
Check the cloud.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
118
Required utility wasn’t found (timeout, bash)
119
install-update: deploy-static-content
Command /bin/magento setup:static-content:deploy failed
Check the cloud.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
120
compress-static-content
Static content compression failed
Check the cloud.log for more information.
121
deploy-static-content:generate
Cannot update the deployed version
Cannot update the ./pub/static/deployed_version.txt file. Check your filesystem permissions.
122
clean-static-content
Failed to clean static content files
123
install-update: split-db
Command /bin/magento setup:db-schema:split failed
Check the cloud.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
124
clean-view-preprocessed
Failed to clean the var/view_preprocessed folder
Unable to clean the ./var/view_preprocessed folder. Check your filesystem permissions.
125
install-update: reset-password
Failed to update the /var/credentials_email.txt file
Failed to update the /var/credentials_email.txt file. Check your filesystem permissions.
126
install-update: update
Command /bin/magento setup:upgrade failed
Check the cloud.log and install_upgrade.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
127
clean-cache
Command /bin/magento cache:flush failed
Check the cloud.log for more information. For more detailed command output, add the VERBOSE_COMMANDS: '-vvv' option to the .magento.env.yaml file.
128
disable-maintenance-mode
Command /bin/magento maintenance:disable failed
Check the cloud.log for more information. Add VERBOSE_COMMANDS: '-vvv' into .magento.env.yaml for more detailed command output.
129
install-update: reset-password
Unable to read reset password template
130
install-update: cache_type
Command failed: php ./bin/magento cache:enable
Command php ./bin/magento cache:enable runs only when Adobe Commerce was installed but ./app/etc/env.php file was absent or empty at the beginning of the deployment. Check the cloud.log for more information. Add VERBOSE_COMMANDS: '-vvv' into .magento.env.yaml for more detailed command output.
131
install-update
The crypt/key key value does not exist in the ./app/etc/env.php file or the CRYPT_KEY cloud environment variable
This error occurs if the ./app/etc/env.php file is not present when Adobe Commerce deployment begins, or if the crypt/key value is undefined. If you migrated the database from another environment, retrieve the crypt key value from that environment. Then, add the value to the CRYPT_KEY cloud environment variable in your current environment. See Add the Magento encryption key. If you accidentally removed the ./app/etc/env.php file, use the following command to restore it from the backup files created from a previous deployment: ./vendor/bin/ece-tools backup:restore CLI command."
132
Can not connect to the Elasticsearch service
Check for valid Elasticsearch credentials and verify that the service is running
137
Can not connect to the OpenSearch service
Check for valid OpenSearch credentials and verify that the service is running
133
validate-config
Remove Magento Braintree module configuration which is no longer supported in Adobe Commerce or Magento Open Source 2.4 and later versions.
Support for the Braintree module is no longer included with Adobe Commerce or Magento Open Source 2.4.0 and later. Remove the CONFIG__STORES__DEFAULT__PAYMENT__BRAINTREE__CHANNEL variable from the variables section of the .magento.app.yaml file. For Braintree support, use an official Braintree Payments extension from the Commerce Marketplace instead.
134
validate-config
Adobe Commerce and Magento Open Source 2.4.0 require Elasticsearch service to be installed
Install Elasticsearch service
138
validate-config
Adobe Commerce and Magento Open Source 2.4.4 requires OpenSearch or Elasticsearch service to be installed
Install OpenSearch service
135
validate-config
The search engine must be set to Elasticsearch for Adobe Commerce and Magento Open Source >= 2.4.0
Check the SEARCH_CONFIGURATION variable for the engine option. If it is configured, remove the option, or set the value to “elasticsearch”.
136
validate-config
Split Database was removed starting from Adobe Commerce and Magento Open Source 2.5.0.
If you use split database that you have to revert to or migrate to a single database or use an alternative approach.
139
validate-config
Incorrect search engine
This Adobe Commerce or Magento Open Source version does not support OpenSearch. You must use versions 2.3.7-p3, 2.4.3-p2, or higher

Post-deploy stage

Error code
Post-deploy step
Error description (Title)
Suggested action
201
is-deploy-failed
Deploy stage failed
202
The ./app/etc/env.php file is not writable
Deployment script cannot make required changes to the /app/etc/env.php file. Check your filesystem permissions.
203
Configuration isn’t defined in the schema.yaml file
Configuration is not defined in the ./vendor/magento/ece-tools/config/schema.yaml file. Check that the config variable name is correct, and that it is defined.
204
Failed to parse the .magento.env.yaml file
The ./.magento.env.yaml file format is invalid. Use a YAML parser to check the syntax and fix any errors.
205
Unable to read the .magento.env.yaml file
Check file permissions.
206
Unable to read the .schema.yaml file
207
warm-up
Failed to warm-up some pages
208
time-to-firs-byte
Failed to test time to first byte (TTFB)
227
clean-cache
Command /bin/magento cache:flush failed
Check the cloud.log for more information. Add VERBOSE_COMMANDS: '-vvv' into .magento.env.yaml for more detailed command output.

General

Error code
General step
Error description (Title)
Suggested action
243
Configuration is not defined in the schema.yaml file
Check that the config variable name is correct, and that it defined.
244
Failed to parse the .magento.env.yaml file
The ./.magento.env.yaml file format is invalid. Use a YAML parser to check the syntax and fix any errors.
245
Unable to read the .magento.env.yaml file
Unable to read the ./.magento.env.yaml file. Check file permissions.
246
Unable to read the .schema.yaml file
247
Unable to generate a module for eventing
Check the cloud.log for more information.
248
Unable to enable a module for eventing
Check the cloud.log for more information.

Warning Errors

Warning errors indicate a problem with the Commerce on cloud infrastructure project configuration such as incorrect, deprecated, unsupported, or missing configuration settings for optional features that can affect site operation. Although a warning does not cause deployment failure, you should review warning messages and update the configuration to resolve them.

Build stage

Error code
Build step
Error description (Title)
Suggested action
1001
validate-config
File app/etc/config.php does not exist
1002
validate-config
The ./build_options.ini file is no longer supported
1003
validate-config
The modules section is missing from the shared config file
1004
validate-config
The configuration is not compatible with this version of Commerce
1005
validate-config
SCD options ignored
1006
validate-config
The configured state is not ideal
1007
run-baler
Baler JS bundling cannot be used

Deploy stage

Error code
Deploy step
Error description (Title)
Suggested action
2001
pre-deploy:cache
Cache is configured for a Redis service that is not available. Configuration is ignored.
2002
validate-config
The configured state is not ideal
2003
validate-config
The directory nesting level value for error reporting has not been configured
2004
validate-config
Invalid configuration in the ./pub/errors/local.xml file.
2005
validate-config
Admin data is used to create an admin user during initial installation only. Any changes to Admin data are ignored during the upgrade process.
After the initial installation, you can remove admin data from the configuration.
2006
validate-config
Admin user was not created as admin email was not set
After installation, you can create an admin user manually: Use ssh to connect to your environment. Then, run the bin/magento admin:user:create command.
2007
validate-config
Update php version to recommended version
2008
validate-config
Solr support has been deprecated in Adobe Commerce and Magento Open Source 2.1.
2009
validate-config
Solr is no longer supported by Adobe Commerce and Magento Open Source 2.2 or later.
2010
validate-config
Elasticsearch service is installed at infrastructure layer, but it is not used as a search engine.
Consider removing the Elasticsearch service from the infrastructure layer to optimize resource usage.
2011
validate-config
Elasticsearch service version on infrastructure layer is not compatible with current version of the elasticsearch/elasticsearch module, used by your Adobe Commerce application.
2012
validate-config
The current configuration is not compatible with this version of Adobe Commerce
2013
validate-config
SCD options ignored because the deploy process did not run on the build phase
2014
validate-config
The configuration contains deprecated variables or values
2015
validate-config
Environment configuration is not valid
2016
validate-config
JSON type configuration can not be decoded
2017
validate-config
The current configuration is not compatible with this version of Adobe Commerce
2018
validate-config
Some services have passed EOL
2019
validate-config
The MySQL search configuration option is deprecated
Use Elasticsearch instead.
2029
validate-config
Split Database was deprecated in the Adobe Commerce and Magento Open Source 2.4.2 and will be removed in 2.5.
If you use split database that you should start planning to revert to or migrate to a single database or use an alternative approach.
2020
install-update
Adobe Commerce installation completed, but the app/etc/env.php configuration file was missing or empty.
Required data is restored from environment configurations and from .magento.env.yaml file.
2021
install-update:db-connection
For split databases used custom connections
2022
install-update:db-connection
You have changed to a database configuration that is not compatible with the slave connection.
2023
install-update:split-db
Enabling a split database will be skipped.
2024
install-update:split-db
The SPLIT_DB variable is missing the configuration for split connection types.
2025
install-update:split-db
Slave connection not set.
2026
pre-deploy:restore-writable-dirs
Failed to restore some data generated during the build phase to the mounted directories
Check the cloud.log for more information.
2027
validate-config:mage-mode-variable
Mode value for MAGE_MODE environment variable not supported
Remove the MAGE_MODE environment variable, or change its value to “production”. Adobe Commerce on cloud infrastructure supports “production” mode only.
2028
remote-storage
Remote storage could not be enabled.
Verify remote storage credentials.
2030
validate-config
Elasticsearch and OpenSearch services are both installed at infrastructure layer. Adobe Commerce and Magento Open Source 2.4.4 and higher use OpenSearch by default
Consider removing the Elasticsearch or OpenSearch service from the infrastructure layer to optimize resource usage.

Post-deploy stage

Error code
Post-deploy step
Error description (Title)
Suggested action
3001
validate-config
Debug logging is enabled in Adobe Commerce
To save disk space, do not enable debug logging for your production environments.
3002
warm-up
Can not fetch store urls
3003
warm-up
Can not fetch store url
3004
backup
Cannot create backup files

General

Error code
General step
Error description (Title)
Suggested action
4001
Can not get system processor count:
05f2f56e-ac5d-4931-8cdb-764e60e16f26