Adobe Search&Promote End-of-Service Announcement

Frequently asked questions about End-of-Service for Search&Promote

On what date did Search&Promote cease to operate?

End-of-Service for Adobe Search&Promote was scheduled for September 1, 2022. On that date, the Search&Promote administrative user interface was no longer accessible, and requests to Search&Promote APIs no longer delivered results.

What will happen if a search or other API request is made to Search&Promote?

Search and other API requests made to Search&Promote no longer return results. Requests can result in a “Host not Found” error, a 3xx HTTP redirect, or an HTTP error such as 404, 408, or other HTTP error code.

Does Adobe have alternative options for site search and commerce search?

Yes. For product and commerce search, Live Search from Adobe Commerce is the Adobe search application going forward.

Who can I contact to learn more?

Reach out to your Customer Success Manager (CSM) with any questions or contact the Adobe team at searchquestions@adobe.com.