Workflow alerts not sent to users from supervisor group
Description description
Environment
Adobe Campaign Standard 22.x
Issue/Symptoms
In Adobe Campaign Standard, when a workflow fails or needs attention, it is required to send an alert to users who are part of the supervisor group. But users part of the supervisor group are not receiving these workflow alert notifications.
Resolution resolution
Check the quarantine list and remove users from there.
Cause
Users/email addresses are quarantined.
Related Documentation
- Understand quarantine management in Campaign v7 Documentation.
- Quarantine in Campaign v8 Documentation.
recommendation-more-help
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