Images not uploaded to public resources

Last update: Mon Oct 02 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Description description

Environment

Campaign Classic v7

Issue/Symptoms

Although all images are already synced between all containers, there is an error while trying to upload images in production in any public resources folder.

In ACC open delivery, the delivery window lets you add local images, or images stored in the library, to the content of messages.

To do this, click the Image button in the HTML content toolbar.
Select the image and click upload.

Resolution resolution

Follow the below-mentioned steps:

Check if images are synched between all containers (here images were already synched)
Check all user permissions.
Check permissions of the IMG folder. (all files should have the same owner > Neolane)
Modify permissions if necessary.
Restart apache + clean nlserver

The issue should be resolved post these steps.

Cause

Many files from the IMG folder don’t have correct permissions (they are owned by the Apache process, instead of Neolane)

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