Unable to find key HKEY_LOCAL_MACHINE \ SOFTWARE \ Neolane \ NL_5 \ nlclient \ error

Last update: Thu Jan 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Run the client console as admin once to resolve the login issue on Adobe Campaign Classic v7.

Description description

Environment

Campaign Classic v7

Issue/Symptoms

Unable to log into Adobe Campaign Classic v7 after updating from Windows 7 to Windows 10. Getting the following error:

Cannot retrieve the proxy address using WinHTTP: initialization not completed.
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 Registry error: Unable to find key HKEY_LOCAL_MACHINE\SOFTWARE\Neolane\NL_5\nlclient\

Resolution resolution

Opening the client console as Administrator fixes the issue.

Go to start, and on the Adobe client icon, Run as Administrator. It will create a key in the path and fix the error.

Key created in the path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Neolane

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