Share and request access to Inbox items of a user share-and-request-access
A queue is a list of items in AEM Inbox of a user. These can be items assigned to a user or items shared to the group a user is a member of. You can access your Inbox to view and take action on the Inbox item. For example, share an item with another user.
You can also share your Inbox items with another user. Once another user has access to your Inbox items, the user can claim and take appropriate action on shared items. Similarly, you can request access to Inbox items from other users.
Pre-requisites pre-requisites
The logged-in user must be a member of the workflow-users group. The user can share items or request access to items only from the users the logged-in user have read permissions on or only from the users who have enabled pubic profile.
Share a single or all the items of your inbox with another user
AEM Inbox lets you share a single or all the items in your inbox with another user.
Share all the inbox items
Perform the following steps to share all the items in an inbox with another user:
- Log in to your AEM instance. Select the
- Select the
- Open the Share tab on the settings dialog.
- Enter the name of a user in the Grant access of your Inbox items text box and select Grant. Repeat the step to add more users. All the users with access to your items appear under the Username section.
- Select Save.
Share individual items
Perform the following steps to share an Inbox item with another user:
- Log in to your AEM instance. Select the
- Select an item and select Share. A dialog box appears.
- Enter the name of a user in the Add users to share this item text box and select Add. Repeat the step to add more users. All the users with access to your items appear under the Username section.
- Select Save.
Request access to Inbox items request-access
You can request access to the Inbox items of another user. Once the access is granted, you can view, claim, and take appropriate actions on shared items. Perform the following steps to request access to Inbox items of another user:
- Log in to your AEM instance. Select the
- Select the
- Enter the name of a user in the Request access to Inbox items of the user text box and select Request. A request is sent to the user and the status of the request is displayed against the name of the user. Repeat the step to add more users.
- Select Save. The request is sent as an Inbox item to the users. The user can select the item and select Approve or Reject to grant or reject the access.
Claim items shared by other users claim-items
You can start working on a shared item only after you claim it. It prevents multiple users from working on a single item. Perform the following steps to claim an item:
- Log in to your AEM instance. Select the Inbox
- Select the
- Select the Select Assignee drop-down to view and select users who have shared their Inbox items with you.
- Select an item and select Claim. The item is added to your Inbox.
Release claimed items release-items
You can work on a shared item only after you claim it. Other users cannot see or work on a items that you have claimed. If you cannot continue working on an item, you can release it back to the pool. After you release the item, others can claim and work on the item:
Perform the following steps to release an item:
- Log in to your AEM instance. Select the Inbox
- Select the item to release and select UnClaim. The item is added back to the pool. Others can now Claim the item.
Limitations limitations
- Sharing items with a group is not supported.
- Sharing project tasks is not supported.