Requirements for the Experience Cloud Identity Service

Review this section to make sure you’re using the right solutions, services, and code versions required by the Experience Cloud Identity Service.

Requirements Ensure Implementation Success and Support

A successful, supported implementation meets (or exceeds) the code requirements and follows the instructions as they appear in the Adobe help. An unsupported implementation will yield unexpected results and prevent Customer Care and our engineering teams from assisting with efforts to troubleshoot or resolve your issues with the ID service.

Standard implementations

See Experience Platform tags for your standard implementation.

Non-standard implementations

For non-standard, or manual implementations, you must set up the ID service as described by the procedures this guide. As with the DTM guidelines above, improper code placement and loading will create an unsupported implementation.

Experience Cloud Requirements: Organization ID

To use the ID service, your company must be enabled for the Experience Cloud and have an Organization ID. Check the following list if you’re unsure of your company’s Experience Cloud status and need to find your Organization ID.

Analytics Requirements: Regional Data Collection (RDC)

All tracking servers have been converted to RDC, so there is no need to change the Analytics tracking server. More info…

Code Libraries and Version Requirements

The following sections list the minimum code versions that are required to use the Experience Cloud ID service.

JavaScript

SDK Requirements for Android and iOS

At a minimum, the ID service requires the SDK versions listed below.

Your SDK code must be enabled for the ID service. Enable and download the latest SDK code for each app from your Adobe Mobile Services account. See also: