Changing properties

Click on the pencil icon, in the top right to access the journey’s properties.

You can change the name of the journey, add a description, allow re-entrance, choose start and end dates and define a Timeout and error duration if you are admin.

For live journeys, this screen displays the publication date and the name of the user who published the journey.

The Copy technical details allows you to copy technical information about the journey which the support team can use to troubleshoot. The following information is copied: JourneyVersion UID, OrgID, orgName, sandboxName, lastDeployedBy, lastDeployedAt.

Entrance

By default, new journeys allow re-entrance. You can uncheck the option for “one shot” journeys, for example if you want to offer a one-time gift when a person enters a shop. In that case, you don’t want the customer to be able to re-enter the journey and receive the offer again.

When a journey “ends”, it will have the status Closed (no entrance). The journey will stop letting new individuals enter the journey. Persons already in the journey will finish the journey normally.

After the default global timeout of 30 days, the journey will switch to the Finished status. See this section.

Timeout and error in journey activities

When editing an action or condition activity, you can define an alternative path in case of error or timeout. If the processing of the activity interrogating a third-party system exceeds the timeout duration defined in the journey’s properties (Timeout and error field), the second path will be chosen to perform a potential fallback action.

Authorized values are between 1 and 30 seconds.

We recommend that you define a very short Timeout and error value if your journey is time sensitive (example: reacting to the real-time location of a person) because you cannot delay your action for more than a few seconds. If your journey is less time sensitive, you can use a longer value to give more time to the system called to send a valid response.

Journey Orchestration also uses a global timeout. See the next section.

Global journey timeout

In addition to the timeout used in journey activities, there is also a global journey timeout which is not displayed in the interface and cannot be changed. This timeout will stop the progress of individuals in the journey 30 days after they enter. This means that an individual’s journey cannot last longer than 30 days. After the 30 day timeout period, the individual’s data is deleted. Individuals still flowing in the journey at the end of the timeout period will be stopped and they will be taken into account as errors in reporting.

Due to the 30-day journey timeout, when journey re-entrance is not allowed, we cannot make sure the re-entrance blocking will work more than 30 days. Indeed, as we remove all information about persons who entered the journey 30 days after they enter, we cannot know the person entered previously, more than 30 days ago.

Timezone and profile timezone

Timezone are defined at journey level.

You can enter a fixed time zone or use Adobe Experience Platform profiles to define the journey time zone.

For more information on timezone management, see this page.