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Adobe Commerce Support Knowledge Base

Last update: Fri Feb 16 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What’s in the Knowledge Base?

CATEGORY
DESCRIPTION
Support Tools
Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements
Get important updates from the Adobe Commerce teams.
Troubleshooting
Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide
Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To
Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ
Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.

What’s New

Description
Type
Date
Recommendations JS errors after upgrade to Adobe Commerce version 2.4.5: This article provides a fix for when after the upgrade to Adobe Commerce (all deployment methods), there are JS errors in the console related to the product Recommendations modules/units.
New article
February 15, 2024
ACSD-56616: Storefront display of bundled products during simple stock shortage: The ACSD-56616 patch fixes the issue where bundled products unexpectedly appear on the storefront when all associated simple products are out of stock. This patch is available when the Quality Patches Tool (QPT) 1.1.45 is installed.
New article
February 15, 2024
ACSD-55427: Admin cannot unassign product from **Product in Shared Catalogs** on the product's page: The ACSD-55427 patch fixes the issue where you cannot unassign a product from **Product in Shared Catalogs** on the product's page in the catalog in the Commerce Admin. This patch is available when the Quality Patches Tool (QPT) 1.1.44 is installed.
New article
February 15, 2024
ACSD-55231: SKU not found error while using quick order functionality: The ACSD-55231 patch fixes the issue where you get 'The SKU was not found in the catalog' error when trying to add a product to the cart using quick order functionality. This patch is available when the Quality Patches Tool (QPT) 1.1.44 is installed.
New article
February 15, 2024
ACSD-56280: Gift registry purchases are not completed: The ACSD-56280 patch fixes the issue where the gift registry purchases are not completed. This patch is available when the Quality Patches Tool (QPT) 1.1.44 is installed.
New article
February 15, 2024
ACSD-56193: Fastly cache is not cleared for content staging update: The ACSD-56193 patch fixes the issue where the Fastly cache is not cleared for content staging update. This patch is available when the Quality Patches Tool (QPT) 1.1.44 is installed.
New article
February 15, 2024
ACSD-55352: Creating credit memos with reward points: The ACSD-55352 patch fixes the issue where after creating a partial credit memo with customer reward points, the order status changes to closedM and credit memo options disappear from the admin order page. This patch is available when the Quality Patches Tool (QPT) 1.1.44 is installed.
New article
February 15, 2024
SendGrid limitation for Adobe Commerce Cloud: This article provides some workarounds to the SendGrid limitation for Adobe Commerce on Cloud infrastructure.
New article
February 15, 2024
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