Documentation Journey Optimizer Journey Optimizer Guide

Documentation updates latest-updates

Last update: Mon Feb 26 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

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This page lists all the latest updates in Journey Optimizer documentation.

February 2024 feb-2024

The Journey Optimizer + Workfront integration has been added to the integrations page. Read more
Information has been added on how to personalize offers’ representations based on context data. Read more
The guardrails page has ben updated with a note on custom actions which support JSON format only when using request or response payloads. Read more
Additional information has been added about the basic authentication type in external datasources. Read more
A note has been added to clearly differenciate the Journey expression editor from the Personalization editor.
The list of functions available in the advanced expression editor has been updated. Read more
The page on the Split function has been updated. Read more
Information has been added regarding the impact of the opt-in or opt-out of push notifications on In-app messages. Read more
The Message frequency rules page has been updated to reflect the Duration options available in the user interface (weekly or monthly). Read more
The Edit a PTR record section has been updated to clarify the fact that PTR records cannot be created manually and that you need to edit PTR records to assign them new subdomains. Read more

January 2024 jan-2024

All new features and improvements coming with Journey Optimizer January '24 release have been detailed in the documentation. Read more
A guardrail about the journey size has been added. Read more
Journey timeout management has been detailed in the following section.
Journey Optimizer documentation home page has been redesigned.
Recommendations about the Update Profiles activity have been added. Read more
Information has been added regarding the behaviour of timeouts on event activities in journeys. When no event is received during the specified timeout period, individuals will continue the journey if no timeout path is defined. Read more
In-app channel configuration prerequisites have been updated with a note about the usage of a custom Dataset preference merge policy. Read more
More details have been added about how to manipulate collections in a custom action response. Read more.
A link to the Schema Dictionary for Adobe Journey Optimizer has been added to the home page.
An outdated reference to the AJO Message resource has been removed from the list of resources available in the Audit Log. When an update is done on a message in a journey, a Journey log is created. Read more
Additional recommendations have been added about the usage of the Read Audience activity. Read more
The Get started with Adobe Experience Platform audiences page has been improved with a list of audience generation methods. Read more
Best practices have been added when choosing an endpoint to target using a custom action. Read more
An note has been added to notify users that events cannot be fired from external systems using an API. Read more
Information on the currentActionField function has been added to the list of collection management functions. An expression sample leveraging the function has been added in the Use API call reponses in custom actions page.
Update custom authentication doc regarding cache duration. [Read more] (https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/data-source-journeys/external-data-sources.html?lang=en)
Support of <listObject> has been modified in multiple functions.
Update the duration parameter in the toString function. Read more
For some external data sources use-cases, usage of custom actions is recommanded.
Event field syntax has been updated. The following syntax is deprecated @(my_event.myfield} and replaced by @event{my_event.myfield}. Read more
The Global report and Live report guides have been reorganized. Read more

November 2023 nov-2023

The guardrail that limits all custom actions has been changed from 150,000 calls over 30 seconds to 300,000 calls over one minute. In addition, the default capping no longer applies to each endpoint. It is now performed per host and per sandbox. For example, on a sandbox, if you have two endpoints with the same host (eg: https://www.adobe.com/endpoint1 and https://www.adobe.com/endpoint2), the capping will apply for all endpoints under the adobe.com host. “endpoint1” and “endpoint2” will share the same capping configuration and having one endpoint reach the limit will have an impact on the other endpoint. Read more
A new status for email campaigns has been added to the list of campaigns’ statuses. Read more
The Get started with Adobe Experience Platform audiences section has been updated to reflect the audience evaluation methods available and how to select them. Read more
A new subsection has been added to specify which events should be avoided when building your audience if you are using the streaming segmentation evaluation method. Read more

October 2023 oct-2023

All new features and improvements coming with Journey Optimizer October '23 release have been detailed in the documentation. Read more
Added GIFs to illustrate some key capabilities, such as: Content templates, Fragments, Computed attributes, Direct mail, Tags, Decision management optimization models, API-triggered campaigns, and Content experiment.
The Schema creation process has been updated to reflect latest updates in the user interface, coming with Adobe Experience Platform changes. Read more
Decision Management guardrails have been added to the Guardrails and limitations page. Read more
The Header parameters section has been updated to reflect how out-of-office notifications and challenge responses are handled (they are received on the Error email). Read more
A new section on how to preview and test your content has been created. Read more
The Implement single-page applications page has been moved to the Adobe Experience Paltform Web SDK documentation. Read more
The Capping section has been updated to reflect the label changes relating to offer capping in the decision management interface. Read more
The Add dynamic content into emails has been updated with details on how to delete a variant. Read more
The example for capping & throttling configurations has been updated. Read more
The limitation regarding scalar arrays has been removed from the external data source section. Read more
The multi-channel journey use case has been updated. Read more
The Journey Optimizer documentation set has been updated to reflect the new Experience Platform schema creation process.

September 2023 september-2023

All new features and improvements coming with Journey Optimizer September '23 release have been detailed in the documentation. Read more
A new page has been added with scaling best practices and real-time stitching guidance. Read more
A Frequently-Asked-Questions section has been added for Send-Time Optimization. Read more
A note has been added for the audience qualification activity. It may take up to 10 minutes to be active and listen to profiles entering or exiting the audience. Read more
A list of limitations to be aware of when creating decision rules has been added to the decision management documentation. Read more
Links to access control documentation have been updated. Read more
In-app channel prerequisites have been updated with Adobe Experience Platform Data Collection details. Read more
Some expressions presented in ranking formula examples have been updated to avoid validation errors. Read more
A warning has been added to the Define decision scopes section to specify that if AI model is used in an evaluation criteria group, all the evaluation criteria in that group must use the AI ranking method, with the same specific AI model. Moreover, only one evaluation criteria group can use AI model. Read more

August 2023 august-2023

All new features and improvements coming with Journey Optimizer August '23 release have been detailed in the documentation. Read more
The note about authentication cache management in journey has been updated to detail that the token is not shared between different journeys. Read more
The page about journey entry management has been updated to clarify behaviour. Read more
Offer decisioning export datasets are now enabled by default. The note about the previous behavior has been removed. Read more
Various campaign report metrics have been renamed, in both Live and Global reports. Read more
A new section has been added on content experiment prerequisites for the web channel. Read more
A warning has been added on the Work with content templates page to indicate that currently tracking is not supported when testing email content templates. To test tracking, you must use the content template in an email and send a proof. Read more
Several warnings have been added in the Create and publish landing pages section to specify that you cannot access your landing page by simply copy-pasting into a web browser the URL defined when creating the page, even if published. Instead you can test it using the preview function. Read more
A new section has been added on how to manage consent for the direct mail channel. Read more

July 2023 july-2023

All new features and improvements coming with Journey Optimizer July '23 release have been detailed in the documentation. Read more
The wait activity documentation page has been improved with additional information and best practices related to the global timeout and re-entrance usage. Read more
The page on entry management has been improved. Read more
Additional information has been added about the throttling rate in the Read audience activity documentation. Read more
Additional information has been added about retries. Read more
The Implement personalization consent section has been updated to describe how to manually enforce personalization consent in campaigns: you can use the segment rule builder to create an audience containing opt-out profiles or add a split activity to a composition workflow. Read more

June 2023 june-2023

All new features and improvements coming with Journey Optimizer June '23 release have been detailed in the documentation. Read more
Information has been added about the discard rate ratio in the Journeys overview screen. Read more
A note has been added with the steps to follow if you modify your schema with new enumeration values after creating an event Read more
A recommendation has been added to use journeyVersionID instead of journeyVersionName when querying journeys. Read more
Additional examples on the evaluation criteria order have been added to the Create decisions section to illustrate cases where multiple criteria and multiple decision scopes are used. Read more
Decision Management documentation has been clarified with a note specifying that the use of Object Level Access Control is not available for dynamic collections. Read more

May 2023 may-2023

All new features and improvements coming with Journey Optimizer May '23 release have been detailed in the documentation. Read more
A new page has been added to describe how to set up the subdomain that will be used to publish content coming from the Adobe Experience Manager Assets Essentials in your web experiences. Read more
A new subsection has been added to explain how to add personalized tracking parameters to URLs in the Email Designer. Read more
A new section has been added to describe how to ensure that the choice of your customers who opt out from having their profile data used for personalization is honored. Read more
A note has been added about using special international characters in URLs included in email contents. Read more
The permission needed to test and publish landing pages has been added. Read more
A note has been added about the Adobe Experience Platform endpoints needed to have your custom events accounted for in Decision Management frequency capping. Read more

April 2023 apr-2023

All new features and improvements coming with Journey Optimizer April '23 release have been detailed in the documentation. Read more
A note has been added to specify that built-in actions cannot be removed. Read more
Information has been added on serviceEvents as well as a query example to check the details of a serviceEvent. Read more
A note has been added to specify that you cannot perform queries on time series. Read more
Adobe Experience Manager Assets Essentials and Adobe Stock have been added to the multi-solution integration page. Read more
The warning on multi-level email subdomains not being allowed has been removed as they are now supported. Read more
A note has been added to specify that, if changes are made to an offer decision which is being used in a journey’s message, you need to unpublish the journey and republish it. Read more
Explanation on how to make sure events are correctly accounted for in the capping counter has been clarified in the decision management Capping event section. Read more
A new section has been added to the Change execution addresses page. It specifies that it is possible to override the execution field set globally in the journey advanced parameters, but the email address override should only be used for specific use cases. Most of the time, the value defined as the primary address in the Execution fields is the one that should be used. Read more
The URL tracking section now provides the list and description of all contextual attributes that can be set for URL tracking in an email channel surface. Read more

March 2023 march-2023

The Journey Optimizer schema dictionary is now available. You will find the complete list of fields and attributes for each schema. Read more
All new features and improvements coming with Journey Optimizer March '23 release have been detailed in the documentation. Read more
Added a step to enable Adobe Analytics events in your journeys. Read more
A new section has been created in the Decision management guide on how to collect offer decisioning feedback in Adobe Experience Platform, including which offers are displayed and how users interact with them. Read more
A new subsection has been added to the Create decision section to explain the difference between evaluating criteria in a sequential order or at the same time. Read more
A guardrail has been added for read audience journeys with incremental read. You cannot create a new version, you need to duplicate the journey. Read more
The use case on how to limit throughput put has been updated with information on throttling capabilities. Read more
A note has been added to specify that scalar arrays are not supported in response payload definition. Read more
The section on profile cap conditions has been updated. Read more

February 2023 feb-2023

All new features and improvements coming with Journey Optimizer Feb '23 release have been detailed in the documentation. Read more
Information has been added about the canvas toolbar. Read more
Information has been added to state that internal Adobe addresses are not allowed in URLs and APIs. Read more
A note has been added in the API-triggered campaigns documentation to specify that contextual attributes passed into the request cannot exceed 50kb. Read more
Information was added on how opt-out information is stored in the Consent Service Dataset after recipients are unsubscribed through a landing page. Read more

January 2023 jan-2023

All new features and improvements coming with Journey Optimizer Jan '23 release have been detailed in the documentation. Read more
Information has been added on custom authentication endpoints in the capping documentation. Read more
A new custom authentication example has been added in the external datasources section. Read more
A note has been added about Data Collection Core Service (DCCS) for event-triggered journeys. Read more
A note on identity namespace retrieval has been added in the Read audience, Audience qualification and Event creation sections.
Accessibility features in Journey Optimizer are now grouped in a dedicated page. Read more
The examples have been updated in the Operators section of the advanced expression editor documentation. Read more
A note has been added about the limitation on lookup with array of objects. Read more
Added a new page about data management in Journey Optimizer. Read more
Added a table listing all codes that can be returned in the response when delivering offers using the Decisioning API. Read more

2022

December 2022 december-2022

The Messages guide has been reorganized and split into dedicated guides for each channel:
The Configuration guide has been reorganized for improved readability. Read more

November 2022 november-2022

Added a new page about Journey Optimizer integrations. Read more
Added a recommendation about the length of mirror pages URLs. Read more
A new subsection in the email settings configuration has been added on the reply to email address, including recommendations to ensure proper reply management. Read more
Added a section on how to modify the content of a message in a live journey. Read more

October 2022 october-2022

Added a journey use case on how to limit throughput using External Data Sources and Custom Actions. Read more
The journey use case section has been reorganized into two categories: Business use cases and Technical use cases.
The Entity Dataset section has been updated with more details. Read more
The opt-out management and consent policies sections have been reorganized. Read more
The section on advanced parameters in journey messages has been clarified and now specifies that email address override should only be used for specific use cases. Most of the time, the value defined as the primary address in the Execution fields is the one that should be used.
Added a note to the Configure landing page subdomains section to specify that capital letters are not allowed in landing page subdomains. Read more

September 2022 september-2022

All new features and improvements coming with Journey Optimizer September '22 release have been detailed in the documentation. Read more
Added a best practice related to the use of wait activities in recurring read audience journeys. Read more
Added new step event query examples as well as information on the difference between id, instanceid and profileid. Read more.
Updated the pages related to the toDateOnly and toString functions.
Added details on the time condition parameters. Read more
Added information on built-in datasets. Read more
The Global report and Live report sections have been improved and reorganized. Read more
A list of every reporting metric available in Adobe Journey Optimizer has been added.
Read more
The BCC email section has been moved to the new Support for archiving page. Read more

August 2022 august-2022

All new features and improvements coming with Journey Optimizer August '22 release have been detailed in the documentation. Read more
The Frequency rules section has been updated to reflect the new in-line messaging flow. Read more
A video showing how to configure subscriptions and create landing pages is now referenced in the Get started with landing pages section. Read more
A limitation has been added for journeys using Read Audience activities. Read more
The expression editor operators page has been improved. Read more
A section on how to schedule a campaign has been added. Read more
General syntax rules section for expression editor has been updated to take into account the new rule regarding the backslash symbol escaping in literal functions. The existing published messages are not impacted by this change. Only the new or draft messages must be updated. Read more

July 2022 july-2022

All new features and improvements coming with Journey Optimizer July '22 release have been detailed in the documentation. Read more
The Set up channel surfaces section has been clarified and updated with links to the page describing how to configure the SMS channel. Read more
In the journey properties, the Profile Time zone option is now disabled by default. Read more
In the Wait activity, the Fixed date option is no longer available. Read more
Added more information on the Incremental read option in the Read audience activity. Read more
Added recommendations on the Profile cap condition type. Read more
Added a limitation on business events. Read more

June 2022 june-2022

All new features and improvements coming with Journey Optimizer June '22 release have been detailed in the documentation. Read more
A new section about Privacy requests has been added to the documentation. Read more
A new section about Audit logs on resources has been added to the documentation. Read more
A new section about how to add HTML or JSON content coming from Adobe Experience Cloud Asset library to an offer representation has been added to the documentation. Read more
Added a new page on journey lifecyle. Read more
Updated the Wait activity page. Read more
Added the list of Adobe Journey Optimizer datasets with query examples. Read more
The Allowed list page has been moved to the Configuration section. Read more
The Suppression list page has been updated to clarify some information, including the fact that all ASCII characters comprised between 32 and 126 are allowed in the reason for suppression field. Read more
The link to guardrails and static limits for Decision management has been added. Read more
Send-Time Optimization is now available for all customers. The beta mention has been removed. Read more
The Batch Decisioning API has been added to the list of available APIs to delivery personalized offers. Read more

May 2022 may-2022

All new features and improvements coming with Journey Optimizer May '22 release have been detailed in the documentation. Read more
New query examples related to audience qualification and events have been added.
The email design section now mentions new built-in templates available to start content with. Related screenshots have been updated. Read more
Links to key resources have been updated in Journey Optimizer documentation home page.
Screenshots for landing page and subscription reporting have been updated. Read more
A note has been added stating that the Delete method is not supported in custom actions. Read more
Links to how-to videos have been updated.
The Email configuration, Message presets and Configure landing pages sections have been reorganized for improved readability.
The URL tracking section has been updated and improved with examples. Read more
A new subsection on setting up a forward email address has been added. Note that you cannot do it through the user interface. Read more

April 2022 april-2022

All new features and improvements coming with Journey Optimizer April '22 release have been detailed in the documentation. Read more
The reactions event documentation page has been updated. Read more
Videos for Decision Management capabilities have been updated to reflect Journey Optimizer user interface. Read more
The Get Started with Datasets section has been improved to detail how to access and create datasets. Read more
Links to help guides and product release notes have been added to the Adobe Journey Optimizer Documentation home page. Read more
The Create message presets section now specifies that you cannot proceed with preset creation while the selected IP pool is under edition (Processing status) and has never been associated with the selected subdomain. Read more
The message presets URL tracking section has been updated to reflect minor changes in the user interface. Read more

March 2022 march-2022

All new features and improvements coming with Journey Optimizer March '22 release have been detailed in the documentation. Read more
A new page on getting started with AI models has been added to the Offer decisioning section, including a thorough description of the auto-optimization model, the algorithm it uses and more technical details. Read more
The test profile creation page has been moved to the Audience, profiles and identity section. Read more
Added an example on how to add an expression as a default value in the expression editor. Read more
The Create personalized offers section has been reorganized for improved readability. Read more
A new section has been added to describe the impacts that changing an offer’s start and/or end dates may have on this offer’s frequency capping. Read more
The Change the primary email addresses section has been updated to reflect the user interface changes. Read more

February 2022 feb-2022

All new features and improvements coming with Journey Optimizer Feb '22 release have been detailed in the documentation. Read more
The replace and replaceAll function documentation pages have been updated with additional information and examples regarding the target parameter.
Best practices have been added to the Operators page.

January 2022 january-2022

All new features and improvements coming with Journey Optimizer Jan '22 release have been detailed in the documentation. Read more
The Offer decisioning AI rankings section has been updated with a more detailed description of the auto-optimization model. Read more
A new section on the schema requirements needed to be able to send in event types when using an AI model has been added. Read more
The section related to Journey Optimizer personalization capabilities has been reorganized for better readability. Read more
The Create message presets section has been divided into several sections for improved clarity. Read more
The Opt-out management section has been clarified and slightly reorganized. Read more
The Insert links section has been updated to reflect the recent user interface changes. Read more

2021

November 2021 november-2021

A full description of the advanced expression editor used in journeys is now available. Read more
A new section about CNAME subdomain delegation method has been added. Read more

October 2021 october-2021

All new features and improvements coming with Journey Optimizer Oct '21 release have been detailed in the documentation. Read more
Added Date time function list. Read more
New Get Started sections per user persona. Take your own path to get to your goals faster! Read more
New Edit a message preset section. Read more
New Edit a PTR record section. Read more
New Deactivate a message preset section. Read more
New limitations added to the Decision Management API developer guide on offer constraints not supported with the mobile Experience Edge workflows. Read more
New Create simulations section. Read more
Updated Add decision scopes section. Read more
Updated Define content for your representations section, including a new subsection on how to define and personalize custom text. Read more

September 2021 september-2021

The following function pages have been updated: sethours, getListItem, inSegment
The following functions have been added: filter, intersect, toDateOnly
The dateOnly date type has been added in the expression editor documentation. Read more
Added details on custom action cache duration. Read more
Added information on custom action default ports. Read more
Added information on multiple business event use cases. Read more
Added commonly used examples to query Journey Step Events in Data Lake. Read more
Added a new Limitations page. Read more
Improved the Quick start page with steps for different personas. Read more
Now all the Decision Management features described in the dedicated section also apply to the Adobe Experience Platform users leveraging the Offer Decisioning application service. Read more
Added a subsection to clarify the differences between using audiences versus decision rules when applying a constraint to restrict the selection of offers for a given placement. Read more
Added specific ranking formula examples to illustrate some real-life use cases. Read more
Added a subsection on how to edit IP pools. Read more

August 2021 august-2021

All new features and improvements coming with Journey Optimizer August '21 release have been detailed in the documentation. Read more
Updated Decision management permissions. Read more
Updated Email designer screenshots with latest UI.
Updated the configuration procedure for custom actions with dynamic URL paths and dynamic headers. Read more
Added a section about accessibility features and shortcuts. Read more
Added a section about audience evaluation methods. Read more
Added notes to the Suppression list, Allowed list and Email global/live report sections to specify that profiles with Suppressed and Not allowed statuses are excluded from the Email report Sent metrics. Read more
Added a new section to describe how to retrieve email addresses or domains that were excluded from a sending because they were not on the allowed list. Read more
Updated the Enable the allow list section. Learn more
Updated the Monitor message presets section with the possible preset creation failure reasons and details on such errors. Read more
Updated and renamed the Retry time period section to reflect the fact that you can now adjust the email retry setting in the message presets. Read more
Added a new section to describe how to insert a one-click opt-out link into email content. Read more
Updated the Delegate a subdomain section with more detailed information on the validation process performed by Adobe. Read more
Added a section to describe how to manually add email addresses and domains to the suppression list. Read more
Updated the Access the suppression list section and Retries sections to reflect the new user interface.
The new flow to add and configure representations when creating an offer has been documented. Read more

July 2021 july-2021

All new features and improvements coming with Journey Optimizer July '21 release have been detailed in the documentation. Read more
Added direct links to Experience Platform services documentation in Journey Optimizer home page and table of contents
New landing pages for Experience Platform services available in Journey Optimizer
Added links to Journey Optimizer product description in the home page
Added tutorial videos in multiple pages
Optimized home page imagery
Moved, improved and renamed ‘Message tracking’ section to ‘Add links and track messages’. Read more
Added a subsection on mirror pages. Read more
Renamed ‘offer activities’ as ‘decisions’ and ‘decisions’ as ‘decision scopes’ in documentation and screens. Read more
New use case: personalize a message with helper functions
Updated the Read audience documentation to reflect materialized segment impacts. Read more
Updated the Journey limitations. Read more
Updated the Configure offers selection in decisions section. Read more
Added a warning to mention that event-based offers are not currently supported. Read more
Documented the Decision Management new Overview tab. Read more
Added new sections to describe the actions available from the offer and decision lists: Offer list and Decision list.

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